Frequently Asked Questions - Payroll Point Portal Migration

Symmetry Payroll Point Portal FAQ

Why did Symmetry upgrade Payroll Point Pro/Batch to the new Portal?

The new Payroll Point Portal provides additional functionality not available in legacy Payroll Point Pro/Batch. Here are just a few enhancements available in the new Portal:

  • Improved Maps interface displays tax jurisdictions with geospatial visualizations, making it quicker to research complex taxing scenarios, troubleshoot addresses, and focus on challenging address pairs.
  • Streamlined batch processing for easier upload, review, and export of tax results. Gather detailed tax withholding for thousands of employees by processing a group of addresses at once.
  • Expanded product offering for Minimum Wage that includes minimum wage rates by city, state, and county for those that license.
  • Self-serve address exception functionality.

When did Symmetry launch the new Symmetry Payroll Point Portal?

The new and improved Symmetry Payroll Point Portal was launched on November 8, 2021, via an email campaign which included a registration link to our webinar overview held on November 29th. 

When and how were our new Symmetry Payroll Point Portal credentials shared with us?

In follow up to the email campaign noting the launch of the new Symmetry Payroll Point Portal, a member of Symmetry’s Client Success team sent an encrypted email to each legacy Pro/Batch client’s dedicated administrators including the authorization URLs and keys for access to the new product. 

What is the timeline for the Symmetry Payroll Point Pro/Batch to Portal migration?

We provided six months for the transition of service from our legacy Pro/Batch to our new and improved Portal. During this time, Symmetry maintained updates in both the legacy system and the new Portal. The end-of-life for the legacy Pro/Batch will be taking place on May 31, 2022. 

What will happen after May 31st, 2022, when the legacy Pro/Batch transitions to end-of-life?

Your legacy Pro/Batch access will be expired and you will now need to leverage the new Portal starting on June 1, 2022. 

What happens if I did not access the new Portal prior to June 1?

You will need to submit a ticket via our new Symmetry Client Support Center and a member of our Client Success team will follow up with the next steps in order to ensure your team can begin leveraging the new Symmetry Payroll Point Portal.

How do I get access to the new Symmetry Payroll Point Portal?

If your team currently licenses the legacy Pro/Batch service, your dedicated administrator(s) should have received their access credentials on November 8th 2021 via an encrypted email from our Client Success team. If your team needs us to resend your credentials, submit a ticket via the Client Support Center and a member of our team will follow up with next steps.

How do I get started with the new Symmetry Payroll Point Portal?

Check out these resources to help your team get started! For all other questions related to the migration, please email and our team would be more than happy to help!

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