1. How are these increases calculated?
We regularly review the market landscape, our product investment, and pricing to ensure we are competitive which informs our product pricing.
For existing Symmetry Payroll Point clients, price increases are determined by several factors including usage, contractual terms, and client tenure.
2. When do these price increases go into effect?
Clients will see the new Symmetry Payroll Point base fee on their next annual renewal. The new usage fee will be seen on the subsequent renewal, this is because usage is billed in arrears.
Example:
Symmetry Payroll Point annual renewal date: July 1, 2022.
July 1, 2022 renewal - reflects new base fee + previous usage rate
July 1, 2023 renewal - reflects new base fee + new usage rate
3. Why are you increasing the price of Symmetry Payroll Point?
Symmetry Payroll Point has evolved significantly over the past year, incorporating cutting-edge functionality and features. The updated Symmetry Payroll Point pricing better matches the value our product delivers.
4. What are the new features and functionality of Symmetry Payroll Point?
- The Maps interface represents tax jurisdictions with geospatial visualizations, making it quicker to research complex taxing scenarios. Troubleshoot addresses to focus on challenging address pairs.
- The Batch processing is streamlined for easier upload, review, and export of tax results. Gather detailed tax withholding for thousands of employees by processing a group of addresses at once.
- Expanded product offering for Minimum Wage that includes minimum wage rates by city, state, and county.
- Self-serve address exception functionality.
5. Is this increase affecting all Symmetry Payroll Point clients?
Yes, all current Symmetry Payroll Point clients will see new pricing on their next renewal.
6. Will there be future price increases?
We continually evaluate our pricing and adjust accordingly to align with the market. If pricing increases in the future, it is due to our investment in our products and tools.
7. How often can we expect a price increase?
As previously stated, we regularly evaluate our product expenses, the current market, and pricing to stay competitive.
Future pricing adjustments, if they occur, will be reflective of this continued investment.
8. Who should I reach out to at Symmetry if I have further questions regarding these increases?
If you have further questions, concerns, or would like more details, please reach out to our billing department at billing@symmetry.com.
9. Can I stay on the current version of Symmetry Payroll Point?
No, all clients must migrate to the new versions of Symmetry Payroll Point. All legacy Payroll Point Pro and Batch clients will be migrated to the new Symmetry Payroll Point Portal by May 31st, 2022. All legacy Payroll Point Web Service clients will be migrated to the new Symmetry Payroll Point API by November 30, 2022.