1. How are these increases calculated?
We regularly review the market landscape, our product investment, and pricing to ensure we are competitive which informs our product pricing.
For existing Symmetry Tax Engine and/or Tax Notification Service clients, price increases are determined by several factors including usage, contractual terms, and client tenure.
2. When do these price increases go into effect?
Symmetry Tax Engine and Tax Notification Service clients on legacy pricing plans will see their new pricing structure on their next renewal.
The new usage fee will be seen on the subsequent renewal, this is because usage is billed in arrears.
Symmetry Tax Engine or Tax Notification Service annual renewal date: July 1, 2023.
July 1, 2023 renewal - reflects new base fee + previous usage rate
July 1, 2023 renewal - reflects new base fee + new usage rate
3. Why are you increasing the price of Symmetry Tax Engine and Tax Notification Service?
Starting in February 2023, we are notifying a number of our clients who license our Symmetry Tax Engine (STE), Tax Notification Service, and Symmetry Payroll Forms (SPF) products that they will be seeing price changes to their existing pricing plan. These price changes only impact existing clients that are on legacy pricing plans that are sunsetting and vary depending on product and contract terms. The price changes will be effective at the time of your next renewal.
When we implemented price changes earlier this year, those changes only impacted new clients. New customer pricing at that time (market price) saw significant increases, while existing clients saw no price changes (“legacy” pricing).
The updated pricing better matches the value our product delivers
4. Is this increase affecting all Symmetry Tax Engine & Tax Engine Notification Service clients?
Yes, all Symmetry Tax Engine & Tax Notification Service clients on "legacy" pricing will see new pricing on their next renewal.
5. Will there be future price increases?
We continually evaluate our pricing and adjust accordingly to align with the market. If pricing increases in the future, it is due to our investment in our products and tools.
6. How often can we expect a price increase?
As previously stated, we regularly evaluate our product expenses, the current market, and pricing to stay competitive.
7. Who should I reach out to at Symmetry if I have further questions regarding these increases?
If you have further questions, concerns, or would like more details, please reach out to our billing department at firstname.lastname@example.org.
8. Did you know?
The Symmetry Tax Engine now supports many new taxes including:
- CO FLI and CO ER_FLI
- OR FLI and ER_FLI
- OR Metro SHS (SST) tax
- OR Multnomah County PFA (SST) tax
- Eugene CSPT
- Eugene ER_CSPT
- Washington Long-Term Care Insurance
- Multiple ER SUTA Surcharges (like Massachusetts COVID-19 Recovery Assessment)
- Multiple ER POP taxes (like Seattle, Hazleton, and Scranton)
- Multiple Kentucky OLF taxes
- Multiple new Ohio city and school district taxes
- Multiple Ohio JEDD taxes
The Symmetry Tax Engine also now supports negative benefits to simplify the reduction of taxable income. Check out our Release Notes page on the Client Support Center for more details and consider joining one of our upcoming Symmetry Spotlight Webinars to learn more.
Want to know what’s included in the next release of the Symmetry Tax Engine in advance? Check out Symmetry Advance Insights which provides you with real-time viewing of software code updates that Symmetry has completed and has staged for monthly product releases, giving you a preview of updates to be deployed in advance of the product release. Contact your Account Executive for more details or Book a Demo.
Would you like to receive real-time updates when specific payroll tax changes occur? Webhooks by Symmetry allows your application to stay in sync with payroll tax updates from the Symmetry Tax Engine API. You can register webhooks in the developer portal to send data to your payroll application in real-time based on triggered events such as new tax IDs, new rates, and jurisdiction parameter changes. Contact your Account Executive for more details or Book a Demo.
Do your developers work on a Mac? Symmetry is releasing the macOS build of the Symmetry Tax Engine. Contact your Account Executive or Sales@symmetry.com for more details.